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Digging Up Your Best Prospects

June 29th, 2005  |  Published in Marketing 101

Assuming you’re not in the business of selling something and then disappearing from the scene, it’s easy to identify your best prospects. They’re already your clients. Yes, your clients are your best prospects.

A relationship, even if fleeting, has already been established. And because you know something about your clients and their preferences and needs, closing business with them–instead of with people with whom you have no relationship–should be faster and easier. In other words, it’s easier to sell them on your products and ideas. Plus they’re more receptive hearing from you because of the rapport you’ve already built with them.

So, if your clients are your best prospects, treat them as such. Communicate with them. Often.

If you’re in a service business, place a phone call to your contacts, even when there’s no business to discuss. Notice I said a phone call and not an email. Ask how they’re doing. Ask if there’s anything you might do to assist them. And, speak with feeling, not as if you’re reading from a script. This tells your client that you see him as a human being, not as a walking paycheck. After all, your clients should be your closest allies–and your best references.

If it’s more appropriate, send your client a quick handwritten note. Be certain to differentiate this from what you’d send to a prospect with whom you have no prior relationship.

The important thing is to keep the lines of communication open.

Assuming it’s possible to have a more personal relationship, attempt to befriend your client contact. Try to remember birthdays, spouses’ and children’s names, and where they go on vacation; this will show you’re interested in them as a person and not as "the client." By building a friendship with your contact, they can be your ally if and when any conflicts arise. They can also do you the favor of telling others about your company’s products and services.

So, be a prospector, and go mine your client list. You’ll find plenty of gold right under your nose.

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  1. Anish Bafna says:

    June 30th, 2005 at 12:51 AM (#)

    It is all about creating that bond. Building the relationship( no small job in itself) is one thing and maintaining another. One needs to put himself in the clients shoes…what would, about this product/company excite me if i was their client…why would i stay with them or move on..

    There is a beautiful anology to this..consider you meet a long lost friend. You are very excited at meeting her but you find that her behaviour is not quite the same. In the lunch you are having together she appears rude.. You take it as a one off thing…. The next time it is the same behaviour on show again..you assume she has changed..and decide you need to distance yourself from her..

    Consider another case..you are to meet a stranger..he is rude..you make an impression of him and swear to yourself that you would never meet him again or not do business with him..

    Now if you earlier friend comes and tells you that she was going through a rough patch and apologises..you immediately accept it and forget what hapenned..

    The same would not be the case with the stranger..

    This hapenned because in the earlier case a bond existed..

    Customers will forgive you if there is a relationship and an emotional connection and as long as you are sincere..

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About the Author

Hi, I'm Tommy. I'm an interactive marketing executive, writer, tech geek, and sometime designer. I live in St. Louis, Missouri. I currently work as a marketing consultant.

weBranding is my creative outlet, testbed, and digital playground. You’ll find articles and posts about interactive marketing, online publishing and community development, information architecture, graphic design, gaming, and all things digital. To contact me you can send an e-mail to tommy [at] weBranding [dot] org.

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