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What is the Value of Text vs. HTML E-mails?

This is a “loaded” topic to say the least. There is simply no easy answer. HTML e-mails have higher read and clickthrough rates. But that is based on the industry as a whole, and not the desire of each individual user. Personally, I prefer text-based e-mail with a link to the HTML version. But others prefer the opposite. So I suggest you give your subscribers as much control as possible to determine how they want to receive your e-mails. A few points to consider:

  • Always offer subscribers a text-based version of your e-mail.
  • For text-based e-mails offer a link to a Web-based version they can easily access.
  • On your Web site sign-up page give them the option to choose either HTML or text.
  • On your website, provide samples of your HTML e-mails so people can judge for themselves if it’s something they want to receive.
  • Consider every design element before using it. Just cause you are using an HTML-based e-mail doesn’t mean you have to add visuals. If the design elements don’t help you communicate more effectively then don’t use them.

So what I am saying is give your subscribers as many choices as possible and let them decide.

About weBranding

Hi, I'm Tommy. I'm an interactive marketing executive, writer, tech geek, and sometime designer. I live in St. Louis, Missouri. I currently work as an interactive marketing consultant. You can view my online resume here.

weBranding is my creative outlet, testbed, and digital playground. You’ll find articles and posts about interactive marketing, online publishing and community development, information architecture, graphic design, gaming, and all things digital. To contact me you can send an e-mail to tommy [at] weBranding [dot] org.

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On Writing Well Eric Meyer On CSS Defensive Design for the Web

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